Refunds & Returns

Last updated 23 September 2026.

Changing your mind

For most online purchases, tell us within 14 days after receiving the goods if you want to cancel. You then have a further 14 days to send them back. Email caseresolution@customersupport.care with your order number. You may inspect goods as you would in a shop; we may deduct for loss in value caused by handling beyond what is necessary to inspect them.

You pay the direct cost of a change-of-mind return. Contact us for the correct return warehouse address before posting anything. Keep proof of postage.

Your refund

We refund the goods and the cost of the least expensive standard delivery offered with your order. Extra express cost is not refunded for a change of mind. The statutory refund is made within 14 days after we receive the goods or evidence that you sent them back, whichever is earlier. Refunds go to the original payment method.

Faulty, damaged or incorrect items

Your rights under the Consumer Rights Act 2015 apply. Goods must match their description, be of satisfactory quality and be fit for purpose. You normally have a 30-day short-term right to reject faulty goods. Contact us and we will arrange the applicable repair, replacement or refund. We cover reasonable return costs for faulty or incorrect goods.

Starting a return

Email caseresolution@customersupport.care before sending anything. This policy does not restrict your statutory rights.